Residential Fault Reporting

Contact details:

Area of your residence:

Details:

Maintenance is carried out either by University staff or nominated contractors. In both instances they can be clearly identified as maintenance personnel. Requests for work made through the this form will be prioritised by Estates personnel who operate a Service Level Agreement to ensure that all works are completed to minimise inconvenience and damage.

Works will fall into four categories - further details of what is included within each category can be found at www.bath.ac.uk/estates . Response times are classified as:

Priority One
Priority Two
Priority Three
Priority Four Emergency
Urgent
Standard
Planned within 2 hours
within 24 hours
within 7 days
advance notice will be given

Every effort will be made to rectify your problem within one visit and within the above timescales. However if this is not possible a card will be left in your room to inform you when the issue will be resolved.

If the issue has not been resolved within 24 hours of the date given please email acc-maintenance@rt.bath.ac.uk or use the on-line form. If a maintenance fault cannot be rectified within a reasonable period of time alternative accommodation/facilities will be offered where possible.