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Accommodation Operations Teams
Each accommodation complex has its own Accommodation Operations Team who are reponsible for ensuring the efficient day to day running of your accommodation which includes the cleaning and maintence of the buildings. Should anything need fixing or replacing or you are not happy with the service you have received in the first instance please contact your Accommodation Operations Co-ordinator ( contact details below). The team are here to help you with any enquiries that you may have during your stay in University Accommodation.
Accommodation Operations Team 3
Team 3 are responsible for the following accommodation:
- Woodland Court
- Marlborough Court
- Solsbury Court
The Accommodation Operations Team Leader for team 3 has overall reponsibility for the team, however in the first instance you should contact your Accommodation Operations Co-ordinator.
Accommodation Operations Team Leader: Rachal Simpson
Location: Woodland Court
Telephon extension: 5078
Marlborough & Solsbury Team
Accommodaiton Operations Co-ordinator: Vanessa Chambers
Housekeeping location: Marlborough Court, C entrance
Telephone extension: 5172
Opening hours: Monday to Thursday 09.00 to 17.20 and Friday 09.00 to 17.10. Outside of these hours you should contact the Eastwood or Westwood Accommodation Services Centre
Linen change day: Wednesday between 09.30 and 13.00 at the relevant Housekeeping Office, linen can not be changed outside of these hours
Woodland Court Team
Accommodation Operations Co-ordinator: Sarah Corbett
Housekeeping location: Marlborough Court, C entrance
Telephone extension: 5078
Opening hours: Monday to Thursday 09.00 to 17.20 and Fridays 09.00 to 17.10, outside of these hours please contact the Eastwood or Westwood Accommodation Services Centres
Linen change day: Wednsday between 09.30 and 13.00 at the Woodland Court Laundrette, linen can not be changed outside of these hours
Laundry Facilities
Laundrette facilities can be found next to the Housekeeping Office in Marlborough Court and via the court yard at Woodland Court.
Laundrette Prices
| Standard Wash |
£1.60 |
| Super Cycle Wash |
£1.80 |
| Tumble Dry |
£1.00 |
| Quick Dry |
£0.50 |
The laundry facilities are supplied and maintained by a third party company. In the event of a machine not working during your washing/drying cycle please contact Circuit Laundry on 0800 032 0070 with details of the laundry location and the machine number. Alternatively contact the Accommodation Services Centre located to the front of the Westwood student accommodation.
Reporting of Maintenance Issues
In the first instance any issues should be raised with your Accommodation Operations Co-ordinator. This can be done by telephone, in person or by completing the following form: Maintenance Form
If you feel that your issue has not been addressed satisfactorily by your Accommodation Operations Co-ordinator please contact in the first instance the Accommodation Operations Team Leader for your area.
Feedback
We value your feedback on our staff and the services that we provide, and continually look for ways of improving the service that we offer to our customers, If you have any feedback then please e-mail it to us at Acc-feedback@bath.ac.uk
Complaints
Accommodation and Hospitality Services are committed to providing the highest
standards of customer care to their residences and customers. We provide
a range of services and facilities and we aim to provide the best possible
service we can. If, for whatever reason, you feel the service you are receiving
does not meet the standards of the Code of Practice, please do not hesitate
to speak to a member of the Housekeeping team, or report the problem to the
Accommodation Services Centre on Campus, or in Carpenter House if you live
in an off site complex.
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Page last updated 18 March 2010 ·
Contact: acc-web@rt.bath.ac.uk