Each accommodation complex has its own Accommodation Operations Team who are responsible for ensuring the efficient day to day running of your accommodation which includes the cleaning and mainteance of the buildings. Should anything need fixing or replacing or you are not happy with the service you have received in the first instance please contact your Accommodation Operations Co-ordinator ( contact details below). The team are here to help you with any enquiries that you may have during your stay in University Accommodation.

Housekeepers offices are open Monday to Thursday 9am to 5.20pm and Friday 9am to 5.10pm.

Accommodation Operations Team 2

The Accommodation Operations Team Leader for team 2 has overall responsibility for the team, however in the first instance you should contact your Accommodation Operations Co-ordinator.

Brendon Team (Brendon Court, Wolfson and The Lodge)

Opening hours: Monday to Thursday 09.00 to 17.20 and Friday 09.00 to 17.10. Outside of these hours you should contact the Westwood Accommodation Services Centre

Linen change day: Friday between 09.30 and 13.00 at the relevant Housekeeping Office, linen can not be changed outside of these hours

Eastwood Houses Team (Eastwood Houses 1-51)

Opening hours: Monday to Thursday 09.00 to 17.20 and Fridays 09.00 to 17.10, outside of these hours please contact the Eastwood or Westwood Accommodation Services Centres

Linen change day: Wednsday between 09.30 and 13.00 at the Housekeeping Office, linen can not be changed outside of these hours

Laundry Facilities

Laundrette facilities can be found to the rear of the Westwood Accommodation Services Centre, next to the Housekeeping Office in Marlborough Court and to the left of the main gates in to the Eastwood accommodation area.

Laundrette Prices

Standard Wash £1.60

Super Cycle Wash £1.80

Tumble Dry £1.00

Quick Dry £0.50

The laundry facilities are supplied and maintained by a third party company. In the event of a machine not working during your washing/drying cycle please contact Circuit Laundry on 0800 032 0070 with details of the laundry location and the machine number. Alternatively contact the Accommodation Services Centre located to the front of the Westwood student accommodation.

Reporting of Maintenance Issues

In the first instance any issues should be raised with your Accommodation Operations Co-ordinator this can be done by telephone, in person or by completing the following form: Maintenance Form

If you feel that your issue has not been addressed satisfactorily by your Accommodation Operations Co-ordinator please contact in the first instance the Accommodation Operations Team Leader for your area.

Feedback

We value your feedback on our staff and the services that we provide, and continually look for ways of improving the service that we offer to our customers, If you have any feedback then please e-mail it to us at Acc-feedback@bath.ac.uk

Complaints

Accommodation and Hospitality Services are committed to providing the highest standards of customer care to their residences and customers. We provide a range of services and facilities and we aim to provide the best possible service we can. If, for whatever reason, you feel the service you are receiving does not meet the standards of the Code of Practice, please do not hesitate to speak to a member of the Housekeeping team, or report the problem to the Accommodation Services Centre on Campus, or in Carpenter House if you live in an off site complex.

Some telephone numbers quoted are internal extension numbers. When phoning these numbers from a non-university phone insert 01225 38 at the start.

Standard Wash	£1.60
Super Cycle Wash	£1.80
Tumble Dry	£1.00
Quick Dry	£0.50

Accommodation Operations Teams