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Student Accommodation

The Role of Accommodation Operations

Accommodation Operations is part of Accommodation and Hospitality Services.

Accommodation Operations are responsible for the day to day running of the University residences which includes:

• Cleaning Services
• Student Mail Services
• Accommodation Services Centres (for key collection)
• Maintenance, decoration and upkeep of residences

Key Collection

Key Collection - On Campus

Keys for all on campus accommodation can be collected from the either Westwood Accommodation Services Centre or Eastwood Accommodation Services Centre during office opening hours.

Westwood Accommodation Services Centre - Located in front of Quantock Terrace is responsible for Polden Court, Quarry, Mendip, Conygre, Quantock, Cotswold, Derhill, Wolfson, Brendon Court, Norwood House, Osborne House and The Lodge.

Eastwood Accommodation Services Centre - Located in Woodland Court responsible for Woodland Court, Marlborough Court, Solsbury Court and Eastwood House 1 - 51.

Westwood ASC Opening Hours (Term Time)

Westwood ASC Opening Hours (Vacation Time)

Eastwood ASC Opening Hours (Term Time only)

*On weekdays between 1800 and 2200 and all day Saturday and Sunday please contact Westwood Accommodation Service Centre if assistance is required.

If you are arriving in Bath outside of office hours keys can be collected from the Security Office located in the Library which is open 24 hours. Alternatively contact us by e-mail at the following address: acc-asc-westwood@rt.bath.ac.uk or by telephone on 01225 386534 to make further arrangements.

Key Collection - Off Campus

Keys for Off Campus Accommodation Complexes (Carpenter House, John Wood Complex, Pulteney Court, Thornbank Gardens, Clevelands Building and Canal Wharf) should be collected during office opening hours from the Accommodation Services Centre in Carpenter House.

The Off Campus Accommodation Services Centre is located in Carpenter House on Broad Quay in the city centre and is responsible for enquiries relating to accommodation, lost keys, key collection, reporting of maintenance issues when the housekeeper is not available.

Carpenter House Opening Hours (Term Time)

Please note Carpenter House will be open 9am - 8pm on 4th Feb and 9am - 5pm on 5th Feb. This arrangement has been made specifically for semester 2 arrivals.

*After 1300 the office will be covered by the Housekeeping Team.

Carpenter House Opening Hours (Vacation Time)

Arriving at Carpenter outside of Office Hours?

Security staff are available to hand out keys to people who arrive at Carpenter
House out of office hours. If there is not a member of staff at Carpenter House
when you arrive, please ring the telephone number on the main door and a member
of security staff will come and meet you there.
Contact details : acc-asc-carpenter@rt.bath.ac.uk or telephone 01225 388518

Reporting of Maintenance Issues

In the first instance any issues should be raised with your Accommodation Operations Co-ordinator this can be done by telephone, in person or by completing the following form: Maintenance Form

If you feel that your issue has not been addressed satisfactorily by your Accommodation Operations Co-ordinator please contact in the first instance the Accommodation Operations Team Leader for your area.

Responsibilities & Roles

Accommodation Operations Manager

• Felicity Walker - based in the Westwood Accommodation Services Centre on Campus and has overall responsibility for the day to day operation of all Student Accommodation Complexes.

Accommodation Operations Team Leaders

• Kevin Houston - Operations Team 1 (Polden Court, Quarry, Mendip, Conygre, Quantock, Cotswold, Derhill, Norwood and Osborne House)
• Debbie Price - Operations Team 2 (Brendon Court, Wolfson, Eastwood Houses 1-51 and The Lodge)
• Rachal Simpson - Operations Team 3 (Woodland Court, Marlborough Court and Solsbury Court)
• Shirley Vicker - Operations Team 4 (Carpenter House, John Wood Complex, Clevelands, Canal Wharf, Pulteney Court and Thornbank)

Front of House Team Leader

• Responsible for the day to day management of the Accommodation Services Centres both on and offcampus

Customer Feedback

We value the views and suggestions of our customers and have recently implemented a customer feedback program. On arrival you will be handed a form for you to complete. During the academic year our staff will be carrying out customer surveys we would be grateful for a few minutes of your time to help us achieve this.

We will use all comments received to help us make better use of resources, develop good practice and improve our products and services.

Alternatively you can e-mail us your feedback to: Acc-feedback@bath.ac.uk

Complaints

From time to time we get things wrong, if you feel that our service has not met your expectations then we have implemented a complaints procedure across the Accommodation Operations department. If you wish to make a complaint please contact a member of our Accommodation Team who will assist you with your complaint.

Some telephone numbers quoted are internal extension numbers. When phoning these numbers from a non-university phone insert 01225 38 at the start.

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Page last updated 15 September 2009 · Contact: acc-web@rt.bath.ac.uk