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Student Accommodation

The Role of Accommodation Operations

Accommodation Operations is part of Accommodation and Hospitality Services.

Accommodation Operations are responsible for the day to day running of the University residences which includes:

• Cleaning Services
• Student Mail Services
• Accommodation Services Centres (for key collection)
• Maintenance, decoration and upkeep of residences

Key Collection

Key Collection - On Campus

Keys for all on campus accommodation can be collected from the either Westwood Accommodation Services Centre or Woodland Court Reception during office opening hours.

Westwood Accommodation Services Centre - Located in front of Quantock Terrace is responsible for Polden Court, Quarry, Mendip, Conygre, Quantock, Cotswold, Derhill, Wolfson, Brendon Court, Norwood House, Osborne House and The Lodge.

Woodland Court Reception - responsible for Woodland Court, Marlborough Court, Solsbury Court and Eastwood House 1 - 51.

Westwood ASC Opening Hours (Term Time)

Westwood ASC Opening Hours (Vacation Time)

Woodland Court Reception Opening Hours (Term Time)

*On weekdays between 1720 and 2200, between 0900 and 1800 Saturday, and between 1000 and 1900 Sunday please contact Westwood Accommodation Service Centre if assistance is required.

Woodland Court Reception Opening Hours (Vacation Time)

If you are arriving in Bath outside of office hours keys can be collected from the Security Office located in the Library which is open 24 hours.

Key Collection - Off Campus

Keys for Off Campus Accommodation Complexes (Carpenter House, John Wood Complex, Pulteney Court, Thornbank Gardens, Clevelands Building and Canal Wharf) should be collected during office opening hours from the Accommodation Services Centre in Carpenter House.

The Off Campus Accommodation Services Centre is located in Carpenter House on Broad Quay in the city centre and is responsible for enquiries relating to accommodation, lost keys, key collection, reporting of maintenance issues when the housekeeper is not available.

Carpenter House Opening Hours (Term Time)

*After 1300 the office will be covered by the Housekeeping Team.

Carpenter House Opening Hours (Vacation Time)

Arriving at Carpenter outside of Office Hours

Security staff are available to hand out keys to people who arrive at Carpenter House out of office hours. If there is not a member of staff at Carpenter House when you arrive, please ring the telephone number on the main door and a member of security staff will come and meet you there.

Contact details : acc-asc-carpenter@rt.bath.ac.uk or telephone 01225 388518

Reporting of Maintenance Issues

In the first instance any issues should be raised with your Accommodation Operations Co-ordinator this can be done by telephone or in person. Alternatively please report faults and repairs needed online.

For further details on the reporting of maintenance issues, please refer to page 16 in the Living on Campus/ Living off Campus brochure.

Responsibilities & Roles

Accommodation Operations Manager

• Felicity Walker - based in the Westwood Accommodation Services Centre on Campus and has overall responsibility for the day to day operation of all Student Accommodation Complexes.

Accommodation Operations Team Leaders

• Kevin Houston - Operations Team 1 (Polden Court, Quarry, Mendip, Conygre, Quantock, Cotswold, Derhill, Norwood and Osborne House) and Operations Team 2 (Brendon Court, Wolfson, Eastwood Houses 1-51 and The Lodge)
• Rachal Simpson - Operations Team 3 (Woodland Court, Marlborough Court and Solsbury Court)
• Debbie Price - Operations Team 4 (Carpenter House, John Wood Complex, Clevelands, Canal Wharf, Pulteney Court and Thornbank)

Front of House Team Leader

• Clare Pell - based in the Westwood Accommodation Services Centre. Responsible for the day to day management of the Accommodation Services Centres both on and off campus

Customer Feedback

We value the views and suggestions of our customers and have recently implemented a customer feedback program. On arrival you will be handed a form for you to complete. During the academic year our staff will be carrying out customer surveys we would be grateful for a few minutes of your time to help us achieve this.

We will use all comments received to help us make better use of resources, develop good practice and improve our products and services.

Alternatively you can e-mail us your feedback to: Acc-feedback@bath.ac.uk

Complaints

Accommodation and Hospitality Services are committed to providing the highest standards of customer care to their residences and customers. We provide a range of services and facilities and we aim to provide the best possible service we can. If, for whatever reason, you feel the service you are receiving does not meet the standards of the Code of Practice, please do not hesitate to speak to a member of the Housekeeping team, or report the problem to the Accommodation Services Centre on Campus, or in Carpenter House if you live in an off site complex.

Some telephone numbers quoted are internal extension numbers. When phoning these numbers from a non-university phone insert 01225 38 at the start.

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Page last updated 18 March 2010 · Contact: acc-web@rt.bath.ac.uk